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Dispatch & Delivery

Post-BREXIT EU Customs Guidelines - 1st July 2021

In light of the new Customs arrangements with the EU effective from July 1st, 2021, all orders dispatched outside the UK, including Ireland, will be subject to custom fees at the final destination.

Custom Charges Overview:
Applicability: As of July 1st, 2021, ALL goods exported from the UK to the EU will be subject to Local Customs Duties and VAT where applicable.

Calculation: Customs charges are determined by the destination country and are beyond our control. They are calculated based on the total value of goods, including delivery.

Payment Requirement: Before goods are delivered, customers are required to pay any customs charges imposed by their country's customs authorities.

Notification: Couriers or postal providers will contact customers via email or post to communicate the charges and release the goods upon payment.

Release: Goods will only be released for delivery once the customs charges are paid.

Processing Time:
Variable: The time for customs offices and courier services to process goods varies.

Delivery Aims: Delivery aims provided for goods traveling outside the UK consider the time to reach the destination but do not account for customs clearance time.

Courier Choice: DPD is used for deliveries to Europe, processing customs elements promptly upon order placement.

Refusal of Charges:
Option: Customers have the choice to refuse delivery if unwilling to pay customs charges.

Return Process: Returned goods will be refunded (minus postage costs) upon arrival back to the seller. Return duration is beyond the seller's control.

Additional Guidance:
Charge Estimation: Customers are advised to contact local government customs authorities to understand potential charges as each country has its own calculations.

Refund Policy: Refunds for postage will not be issued for undelivered goods due to unpaid customs duties.

Delivery Timeframe: Expect additional time for goods to reach Europe (including Ireland).

Customs Inspection: Customs in the destination country may open and inspect packages.

Unchanged Processes for Rest of the World:

Confirmation: Ordering and delivery processes for the rest of the world remain unchanged.

General Information:
Delivery Services: Utilization of Royal Mail or DPD Courier services.

Dispatch Days: Monday to Friday, excluding UK public holidays. Saturday dispatch available out of peak seasons.

Dispatch Timescales: In-stock items dispatched within 1-2 days, with potential extensions during busy periods.

Drop-shipping: Gift items drop-shipped may arrive in different packages from various suppliers.

Busy Season: March, April, May & June are peak seasons; 1st class post recommended during these months for orders within 5 - 7 working days.

Postage Charges and Options:
UK Postage Options: Royal Mail Tracked 48, Tracked 24, Special Delivery Guaranteed by 1pm.

Dress Orders: Recommended Royal Mail Next Day Delivery service for insured and scheduled delivery.

Collection Service: Local collection available for dress orders.

EUROPE & REST OF WORLD ORDERS: DPD used for non-UK orders; delivery subject to local customs levies.

Delivery Terms & Conditions:
Responsibility Disclaimer: Delivery is considered a separate contract for services, distinct from the purchase contract.

Royal Mail Service: Royal Mail Delivery used for orders under 2kg, with no responsibility accepted for delays.

Special Delivery: Requires a signature; failure to deliver results in parcel return to local sorting office.

Delayed or Lost Orders:
Notification: Email sent upon dispatch, with customers advised to check local Royal Mail Office or neighbors for undelivered orders.

Claim Window: Non-delivery claims to be made within 20 working days from dispatch; status changes to complete after 20 working days.

Note: The company relies on third-party services for delivery and holds no liability for delays.